Refund and Cancellation Policy

Last updated: 13 October 2026

This policy explains what happens when you cancel an Amicortex paid plan, and when a refund is and is not given. It applies to every paid plan bought through the Amicortex app, which is operated by Amicortex Technologies, a sole proprietorship registered in India.

Bought in the Android app? Google Play handles it. Plans and voice packs bought in the Amicortex app are paid through Google Play. You cancel them in the Google Play app (Payments & subscriptions → Subscriptions → Amicortex), and refunds for them are decided and paid by Google under Google Play’s refund rules. Section 4 explains how to ask, and how we can help.

The short version. You can cancel at any time and keep using your plan until the period you have already paid for runs out. We do not give refunds for a period that has already started, because the service is delivered immediately. If you were charged twice, or charged after cancelling, or the plan never activated, we will refund you in full.

1. What you are buying

An Amicortex paid plan is a subscription to a digital service. Access begins the moment your payment succeeds — there is nothing to ship and nothing to return. Each plan runs for the period stated at checkout and gives you the higher usage limits and features shown there.

2. Cancelling

Google Play purchases: cancel at any time in the Google Play app → Payments & subscriptions → Subscriptions → Amicortex. Uninstalling the app does not cancel a subscription.
Other purchases: cancel from inside the app, or by emailing support@amicortex.app.
Cancelling stops the next renewal. It does not end your current period.
You keep full access until the end of the period you have already paid for. After that your account moves to the free plan. Your chats, memory and images stay with you.
There is no cancellation fee and no notice period.

3. Refunds

We do not refund a subscription period that has already begun, whether or not you used the app during it, and we do not give partial or pro-rata refunds for the unused part of a period. This is because access is granted instantly and the cost of generating replies, images and voice is incurred as you use them.

When we do refund, in full

Duplicate payment — you were charged more than once for the same plan and period.
Failed activation — money left your account but the plan was never applied, and we cannot apply it.
Charged after cancelling — a renewal was taken after you had already cancelled.
Wrong amount — you were charged more than the price shown at checkout.
Unauthorised payment — the payment was made from your account without your permission, confirmed after we investigate.

When we may refund, at our discretion

If a fault on our side made the paid features unusable for a significant part of your billing period, and you tell us during that period, we may refund part or all of it. Problems caused by your own device, browser or internet connection are not covered.

4. How to request a refund

Purchases made through Google Play

Within 48 hours of the purchase, you can request a refund directly from Google at Google Play Help, or from your Google Play order history at play.google.com/store/account/orderhistory.
After 48 hours, email support@amicortex.app with your account email and the Google Play order ID (it starts with GPA.) from your Google receipt. If your case meets section 3, we will issue the refund through Google Play.
Google returns the money to the payment method you used on Google Play. When a Google Play purchase is refunded, the plan or pack it bought is removed from your account.

Purchases made outside Google Play

Email support@amicortex.app with the email address on your account, the date of the payment, the amount, and the Razorpay payment ID from your receipt. Please write to us within 7 days of the charge.

We reply within 3 working days and decide within 7 working days.
Approved refunds are sent back through Razorpay to the original payment method. There is no cash or bank-transfer alternative.
Your bank or card issuer usually credits it within 5 to 10 working days after we process it. That last part is outside our control.
Refunds are made in Indian Rupees for the amount charged. Any currency-conversion difference or bank charge applied by your own bank is not refundable by us.

5. Free plan

The free plan costs nothing, so nothing is charged and nothing is refundable. You can stop using it or delete your account at any time.

6. Price changes

If we change the price of a plan, the new price applies from your next renewal onwards, never to a period you have already paid for. We will tell you before it takes effect.

7. Chargebacks

Please write to us before raising a dispute with your bank. Almost every billing problem is solved faster by email, and a chargeback may suspend your account while the bank investigates.

8. Contact

Any question about a payment, a cancellation or a refund: support@amicortex.app. See our Contact page for full details.